SAP ISU Training Institute
SAP ISU Training Institute
SAP ISU Training Institute
SAP ISU Training Institute
 
+91 801 717 2062
info@sapisutraining.com

SAP ISU Training Institute


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SAP ISU-CCS

The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we'll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.
Example. A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).

Course Syllabus

  1. Customer Interaction Centre
    • 1.1 Enquiry (Complain,account position,bill,meter etc)
    • 1.2 Request (Eg. E-bill)
    • 1.3 Complaint (E.g.order to handle the complaint)
  2. Master Data Creation
    • 2.1 Create Customer Contact
    • 2.2 Business Partner
    • 2.3 Contract account
    • 2.4 Contract
    • 2.5 Create Service Order
    • 2.6 Batch Program
  3. Customer Complaint Handling
    • 3.1 High Consumption complaint/ developed/ Over/ Wrong reading complaint
    • 3.2 Payment/ credit not adjusted
    • 3.3 Vigilance complaints
    • 3.4 Wrong disconnection
    • 3.5 Load Dispute
  4. Move-In
    • 4.1 Move-in document layout
    • 4.2 Move-in welcome letter
    • 4.3 Determination of move-in date
    • 4.4 Alignment of move-in after device installation
    • 4.5 Reversal of move-in
  5. Work Order Management
    • 5.1 New Connection
    • 5.2 Device Installation
    • 5.3 Device Removal
    • 5.4 Device Replacement
    • 5.5 Device Investigation
    • 5.6 Disconnection
    • 5.7 Re-connection
    • 5.8 End of Supply
    • 5.9 Temporary Supply
    • 5.10 Load Change Site Investigation
  6. Move Out
    • 6.1 Normal move-out
    • 6.2 Demolition case
    • 6.3 Move-out to join Statement Billing
    • 6.4 Change of name
    • 6.5 Move-out after Six months due to non-payment


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