|
Untitled Document
SAP ISU-CCS
The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we'll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.
Example. A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).
Course Syllabus |
- Customer Interaction Centre
- 1.1 Enquiry (Complain,account position,bill,meter etc)
-
1.2 Request (Eg. E-bill)
- 1.3 Complaint (E.g.order to handle the complaint)
- Master Data Creation
- 2.1 Create Customer Contact
- 2.2 Business Partner
- 2.3 Contract account
- 2.4 Contract
- 2.5 Create Service Order
- 2.6 Batch Program
- Customer Complaint Handling
-
3.1 High Consumption complaint/ developed/ Over/ Wrong reading complaint
- 3.2 Payment/ credit not adjusted
- 3.3 Vigilance complaints
- 3.4 Wrong disconnection
- 3.5 Load Dispute
- Move-In
-
4.1 Move-in document layout
- 4.2 Move-in welcome letter
- 4.3 Determination of move-in date
- 4.4 Alignment of move-in after device installation
- 4.5 Reversal of move-in
- Work Order Management
-
5.1 New Connection
- 5.2 Device Installation
- 5.3 Device Removal
- 5.4 Device Replacement
- 5.5 Device Investigation
- 5.6 Disconnection
- 5.7 Re-connection
- 5.8 End of Supply
- 5.9 Temporary Supply
- 5.10 Load Change Site Investigation
- Move Out
- 6.1 Normal move-out
- 6.2 Demolition case
- 6.3 Move-out to join Statement Billing
- 6.4 Change of name
- 6.5
Move-out after Six months due to non-payment
|
|
|
|
|
